FAQ
Order
Which countries do you ship to?
We deliver to Sweden, other EU countries, Norway and the United Kingdom.
Can you partially deliver an order if I've ordered both standard goods and custom-made products?
No, unfortunately we cannot do that.
Is there a discount code?
To make sure you don't miss out on our offers and discount codes, you can subscribe to our newsletter, which is sent out about once a month with inspiration and offers!
Has my order gone through?
If your purchase has gone through, you will receive an order confirmation immediately after the purchase has been made. Don't forget to check your spam folder in case it's there!
Can I change my order?
No, once the purchase is complete, you cannot change your order. If you forgot something, you can place a new order, and if you regret something, you can return the item to us later.
Payment
What payment methods are available?
We offer payment through Klarna Checkout. In connection with your registration, we use your social security number to verify your address. Through Klarna Checkout, we offer invoice payment, partial payment, credit card payment, and direct payment.
Our invoices are sent via email when the order is dispatched from us. The invoice has a due date of 14 days. More information and full terms and conditions about Klarna's payment methods can be found at Klarna.se
How do I get my money back on a return?
The amount will be refunded to the same account from which the payment was made.
Where can I view my invoice?
If you have chosen invoice as your payment method, you will find it in your account at Klarna.
Log in to your Klarna account to view all information about your invoice. There, you can see the due date, amount, purchase date, and more.
Deliveries
What is the shipping cost?
Shipping Costs within Sweden
Shipping costs depend on the delivery method selected. Please see the rates below. Orders over SEK 999 qualify for free shipping!
Instabox: SEK 59
DHL Service Point: SEK 69
PostNord MyPack Collect: SEK 79
DHL Home Delivery: SEK 129
PostNord MyPack Home: SEK 149
DHL Home Delivery Oversized (110–260 cm): SEK 189
For extra-long items over 260 cm, an oversized shipping charge of SEK 599 applies. Free shipping on orders over SEK 999 does not apply to orders containing extra-long items.
Shipping Costs for Other Markets
Shipping costs are calculated based on the destination country, selected delivery method and the contents of your order, and will be displayed at checkout before you complete your purchase.
Any free shipping offers and applicable conditions will also be displayed at checkout and may vary depending on the market and delivery method.
Has my order been shipped?
Once your order has been packed and shipped from us, you will receive an email. After that, it takes 1-2 days for your package to arrive.
Deliveries with Postnord can be tracked here if you don't have the app.
Deliveries with DHL can be tracked here if you don't have the app.
Deliveries with UPS can be tracked here if you don't have the app.
What happens if I don't pick up my package?
We charge a fee of SEK 350 for uncollected packages, which corresponds to the actual costs for return shipping, shipping costs, and handling.
Returns
How long is my right of return?
If the product does not fit in your window, you can return it to us within 14 days of receiving the product.
What does the return cost?
Return shipping costs SEK 59 for standard parcels and SEK 179 for parcels longer than 110 cm.
For returns from markets outside Sweden, the customer is responsible for the cost of return shipping.
How do I advertise a product?
If you need to make a complaint about a product, please use our online form.
How do I return my order?
You can return a product to us within 14 days of receiving it.
As we hope the product can be enjoyed by someone else, it is important that it is returned in the same condition and packaged just as carefully as when you received it. We recommend keeping the original outer packaging so that you can reuse it for your return. If the product has been used, damaged or otherwise affected to the extent that it can no longer be resold, we may unfortunately be unable to accept the return.
Please note: Made-to-measure products cannot be returned, as they are custom-made to your individual measurements.
RETURNS WITHIN SWEDEN
Standard parcels
- Register your return via your account on our website.
- Wait for your return to be approved. Once approved, a return shipping label will be sent to you by email.
- Print the return shipping label, attach it to the parcel and drop it off at the service point specified on the label.
Long parcels (110–260 cm)
- Register your return via your account on our website.
- Wait for your return to be approved. Once approved, a return shipping label will be sent to you by email.
- Print the return shipping label and attach it clearly to the parcel.
- Contact the carrier specified on the return shipping label to arrange collection according to the instructions provided. Long parcels cannot be dropped off at a service point and must be collected by the carrier.
RETURNS FROM OTHER MARKETS
For orders delivered outside Sweden, you are responsible for arranging and paying for the return shipping.
You can use a carrier of your choice to send your return to our return address. You are responsible for the parcel until it has been received by us. We therefore recommend using a tracked shipping service and keeping your proof of postage until your return has been registered by us.
Please ensure that your return is securely packaged to protect the product during transit.
Return address:
Hasta AB
Fabriksgatan 14
731 50 Köping
Sweden
Can I exchange my product?
To exchange your item, you need to return it and then place a new order for the product you want. This does not apply to custom-made items, where unfortunately we cannot offer a right of return.
Can I return an item after opening the package?
You may open the packaging and inspect the product, but if the product is used, damaged, or otherwise affected in a way that prevents it from being resold, we unfortunately cannot approve a return. Therefore, it is important that you save the outer carton so you can use the same for the return and that you pack the product as neatly as it was packed when it arrived to you.
Can I return custom-made products?
No, unfortunately, we cannot offer a right of return on custom-made or cut-to-measure products, as they are specially adapted to your specific dimensions.