FAQ
Order
Which countries do you ship to?
We deliver to Sweden, other EU countries, Norway and the United Kingdom.
Can you partially deliver an order if I've ordered both ready-made and made-to-measure products?
No, unfortunately we cannot do that.
Is there a discount code?
To make sure you don't miss our offers and discount codes, you can subscribe to our newsletter – roughly 1 email a month with inspiration and offers!
Has my order gone through?
If your purchase has gone through, you will receive an order confirmation immediately after the purchase has been made. Don't forget to check your spam folder in case it's there!
Can I change my order?
No, once the purchase is complete, you cannot change your order. If you forgot something, you can place a new order, and if you change your mind about an item, you can return it to us.
Payment
What payment methods are available?
We offer payment through Klarna Checkout. In connection with your registration, we use your Swedish personal identity number to verify your address. Through Klarna Checkout, we offer invoice payment, payment in instalments, card payment and direct payment.
Our invoices are sent via email when the order is dispatched from us. The invoice has a due date of 14 days. More information and full terms and conditions about Klarna's payment methods can be found at Klarna.se
How do I get my money back on a return?
The amount will be refunded to the same account from which the payment was made.
Where can I view my invoice?
If you have chosen invoice as your payment method, you will find it in your account with Klarna.
Log in to your Klarna account to view all information about your invoice. There, you can see the due date, amount, purchase date, and more.
Are there any customs duties or additional charges for deliveries to Norway and the United Kingdom?
No, there are no additional customs duties or import charges. The price displayed at checkout is the final price you pay.
Deliveries
What is the shipping cost?
Shipping Costs within Sweden
Shipping costs depend on the delivery method selected. Please see the rates below. Orders over SEK 999 qualify for free shipping!
Instabox: SEK 59
DHL Service Point: SEK 69
PostNord MyPack Collect: SEK 79
DHL Home Delivery: SEK 129
PostNord MyPack Home: SEK 149
DHL Home Delivery Oversized (110–260 cm): SEK 189
For extra-long items over 260 cm, an oversized shipping charge of SEK 599 applies. Free shipping on orders over SEK 999 does not apply to orders containing extra-long items.
Shipping Costs for Other Markets
Shipping costs are calculated based on the destination country, selected delivery method and the contents of your order, and will be displayed at checkout before you complete your purchase.
Any free shipping offers and applicable conditions will also be displayed at checkout and may vary depending on the market and delivery method.
Has my order been shipped?
Once your order has been packed and dispatched, you will receive an email. After that, it normally takes 1-3 days for your parcel to arrive.
Deliveries with Postnord can be tracked here if you don't have the app.
Deliveries with DHL can be tracked here if you don't have the app.
Deliveries with Instabox can be tracked here if you don't have the app.
What happens if I don't pick up my package?
We charge a fee of SEK 350 for uncollected packages, which corresponds to the actual costs for return shipping, shipping costs, and handling.
Returns
How long do I have to return an item?
If the product does not fit in your window, you can return it to us within 14 days of receiving the product.
What does the return cost?
Return shipping costs SEK 59 for standard parcels and SEK 179 for parcels longer than 110 cm.
For returns from markets outside Sweden, the customer is responsible for the cost of return shipping.
How do I make a complaint about a product?
If you need to make a complaint about a product, please use our online form.
How do I return my order?
You can return a product to us within 14 days of receiving it.
As we hope the product can bring joy to someone else, it's important that you pack it as carefully as it was packed when it came to you. Keep the outer box so you can use it for the return. If the product has been used, damaged or otherwise affected so that it cannot be resold, we are unfortunately unable to accept the return. Please note: unfortunately, we cannot offer a right of return on made-to-measure products, as they are made specifically to your measurements. Here's how to return standard parcels:
RETURNS WITHIN SWEDEN
Standard package
- Register your return via your account on our website.
- Wait for your return to be approved. Once approved, a return shipping label will be sent to you by email.
- Print the return shipping label, attach it to the parcel and drop it off at the service point specified on the label.
Long parcels (110-260 cm)
- Register your return via your account on our website.
- Wait for your return to be approved. Once approved, a return shipping label will be sent to you by email.
- Print the return shipping label and attach it clearly to the parcel.
- Contact the carrier stated on the return label to book a collection, following the enclosed instructions. Long parcels cannot be dropped off at a parcel shop and need to be collected by the carrier.
RETURNS FROM OTHER MARKETS
For orders delivered outside Sweden, you are responsible for arranging and paying for the return shipping.
The return can be sent using a carrier of your choice to our return address. You are responsible for the shipment until it has been received by us. We therefore recommend using a tracked shipping service and keeping your proof of postage until the return has been registered by us.
The return must be securely packaged to protect the product during transport.
Return address:
Hasta AB
Fabriksgatan 14
731 50 Köping
Sweden
Can I exchange my product?
To exchange your item, you need to return it and then place a new order for the product you want. This does not apply to made-to-measure items, where unfortunately we cannot offer a right of return.
Can I return an item after opening the package?
You may open the packaging and inspect the product, but if the product is used, damaged, or otherwise affected in a way that prevents it from being resold, we unfortunately cannot approve a return. Therefore, it is important that you save the outer carton so you can use the same for the return and that you pack the product as neatly as it was packed when it arrived to you.
Can I return made-to-measure products?
No, unfortunately, we cannot offer a right of return on made to measure or cut-to-measure products, as they are specially adapted to your specific dimensions.











