Delivery and shipping policy

Delivery times

Standard products

Standard products are normally dispatched from our warehouse within 1–3 working days. On top of that comes the carrier's delivery time, usually 1–3 working days depending on the delivery address.

Made-to-measure products

Made-to-measure products have an estimated delivery time of approx. 3 weeks.

Curtain tracks

Curtain tracks in standard sizes and made-to-measure curtain tracks are normally dispatched from our warehouse within 1–3 working days. After that, the carrier's delivery time is usually a further 1–3 working days.

Delivery times may vary slightly in the event of high demand, public holidays or unforeseen delays on the carrier's side.

Shipping costs

The shipping cost is calculated based on the delivery country, the chosen delivery method and the contents of your order, and is shown at checkout before you complete your purchase.

Any free shipping and applicable terms are also shown at checkout and may vary between markets and delivery methods.

Customs and import duties
For orders to Norway and the United Kingdom, there are no additional customs or import charges for you as a customer. The price you pay at checkout is the final price.

Delivery method

Sweden

For deliveries within Sweden, we offer the following delivery options:

Instabox: SEK 59
DHL Service Point: 69 SEK
PostNord MyPack Collect: SEK 79
DHL Home Delivery: 129 SEK
PostNord MyPack Home: 149 SEK
DHL Home Delivery Oversized (110–260 cm): 189 SEK

The delivery options available depend on the contents of your order and the size of the package. Longer products and long-length goods are normally delivered by DHL.

Other markets

For deliveries outside Sweden, the available delivery options and shipping costs vary depending on the delivery country, products and parcel size. The options available for your order, together with the current shipping cost, are shown at checkout.

In some cases, your order may be split into several deliveries if it contains products with different delivery methods or delivery times.

Home delivery

With home delivery, goods are delivered as far as the first obstacle, such as the building entrance or the kerb. Carrying goods indoors is not included.

Home deliveries normally take place on weekdays during the daytime, in accordance with the carrier's terms.

Delivery address

Delivery is made to the address given when the order was placed.

If an incorrect address has been given, please contact customer service as soon as possible. The address can only be changed before the order has been dispatched from our warehouse.

Receiving and checking your delivery

When you receive your delivery, we recommend that you check the products as soon as possible to make sure that the order is correct and free from visible transport damage.

If the packaging is damaged on delivery, this must be reported directly to the carrier.

Uncollected parcels

For parcels that are not collected, a fee of SEK 350 will be charged to cover return shipping and handling costs.

Contact

If you have any questions about delivery or shipping, you are welcome to contact our customer service.

Email: support@hasta.se
Phone: 0221-345 00
Opening hours: Monday–Friday 08:00–16:00
Closed for lunch: 12.00–12.30