Refund policy
Right of Withdrawal
As a consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable distance selling legislation.
If you wish to exercise your right of withdrawal, you must register your return via our returns portal or contact Customer Service within 14 days of receiving the product.
The return must be sent back to us within 30 days of registering the return.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
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made-to-measure products
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special-order products
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products made to the customer's individual specifications
This includes, for example, made-to-measure curtains and other customised solutions.
Return Conditions
For a return to be accepted, the product must:
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be in its original condition
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be returned in its original packaging
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be securely packaged for return transport
We recommend returning the product in the same outer packaging in which it was delivered.
You are responsible for ensuring that the return is packaged appropriately to protect the product during transport.
Returns within Sweden
For returns within Sweden, we provide return shipping in accordance with the instructions below. The return shipping cost will be deducted from your refund.
Return Shipping Costs
Standard parcels (up to 110 cm)
SEK 59
Longer parcels (110–260 cm)
SEK 179
How to Return a Standard Parcel
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Register your return via your account on our website.
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Wait for your return to be approved. Once approved, a return shipping label will be sent to you by email.
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Print the return shipping label, attach it to the parcel and drop it off at the service point specified on the label.
How to Return a Long Parcel (110–260 cm)
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Register your return via your account on our website.
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Wait for your return to be approved. Once approved, a return shipping label will be sent to you by email.
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Print the return shipping label and attach it clearly to the parcel.
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Contact the carrier specified on the return shipping label to arrange collection according to the instructions provided. Long parcels cannot be dropped off at a service point and must be collected by the carrier.
Returns from Other Markets
For orders delivered outside Sweden, you are responsible for arranging and paying for the return shipping.
The return can be sent using a carrier of your choice to our return address. You are responsible for the shipment until it has been received by us. We therefore recommend using a tracked shipping service and keeping your proof of postage until the return has been registered by us.
The return must be securely packaged to protect the product during transport.
Return address:
Hasta AB
Fabriksgatan 14
731 50 Köping
Sweden
Refunds
Once we have received and approved your return, the refund will be issued using the same payment method used for the original purchase.
Refunds are normally processed within 14 days of the return being received and approved.
For returns within Sweden, the return shipping cost will be deducted from the refund in accordance with the applicable return fee.
For returns from other markets, you are responsible for the cost of return shipping.
Any original delivery charge will be refunded provided that the entire order is returned.
Complaints and Faulty Products
To enable us to handle any transport damage or incorrect deliveries as quickly as possible, please check your order as soon as you receive it. If you discover an issue, please contact us or register a complaint via our website without undue delay.
In the event of transport damage, the damage must also be reported directly to the carrier upon receipt.
To process your complaint, we require:
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clear photos showing the issue
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your order number
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the product to be kept until the case has been resolved
If the complaint is approved, the product will be replaced with a new item in the same design and dimensions as the original order.
We do not reimburse external costs such as installation, alterations, sewing or other services carried out by third parties.
Measurement Tolerances and Colour Variations
Fabric is a flexible material and minor variations may occur.
For made-to-measure curtains, the following measurement tolerances are accepted:
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up to -1.5 cm from the specified height
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up to -0.5 cm between different measurement points on the same curtain
Minor colour variations may occur between different production batches. We therefore recommend ordering fabric samples when purchasing made-to-measure products.
Uncollected Parcels
For parcels that are not collected, a fee of SEK 350 will be charged to cover return shipping and handling costs.
Contact
If you have any questions about returns or complaints, please contact our Customer Service team.
Email: support@hasta.se
Phone: +46 221 345 00
Opening hours: Monday–Friday 08:00–16:00
Closed for lunch: 12:00–12:30